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Wednesday 21 March 2018

Leeds Hub Functions and Related Operations

Author: DOMU (Drugs and Offender Management Unit)

Draft suggestions

Prepared for Leeds Hub implementation group 15/05/2008

Raman Sandhu - DOMU


Defining the HUB

The Leeds IOM hub will be the operational co-ordination centre for all Integrated Offender Management (IOM) cases which are managed under the rehab and resettle strand of IOM. It will also monitor the location of the IOM cohort within the criminal justice system.


The main aims of the IOM hub are:


  1. To provide IOM rehab and resettle case information and intelligence to Leeds police divisions, probation, YOS and non-statutory case managers ensuring a co-ordinated response to the strand categorisation and the interventions delivered to the IOM individual.


  1. To work with the courts, prisons, probation service, YOS and DIP in order to ensure that information about an IOM individuals’ contact and location with the criminal justice system is up to date and shared amongst the IOM partnership.


  1. To own an overview of the case management/co-ordination and interventions being delivered in multi-partnership support planning with any one offender and across the Leeds IOM caseload. This will take place jointly with the offender’s case manager and involve the monitoring of the outcomes of case reviews. To include the facilitation of case conferences.


  1. For the Hub multi-agency team (Probation, YOS, DIP, Prison etc) to provide a direct pathway of communication to their parent service for the purposes of ensuring ongoing communication and that multi-partnership support plans are actioned. This team may also take the role of representing their parent service in case conferences – a potentially efficient use of personnel resources.


  1. Prioritise cases within the rehab and resettle strand in relation to risks where resource availability may be a factor in service delivery. Particularly relevant for those offenders who are not being case managed by statutory services and those cases where consideration of presenting risks is a high priority.


  1. Provide support, information and resources to individual case managers in terms of sharing case information, ensuring agreed actions are completed and identifying barriers/gaps in relation to intervention/resources available and advocating new developments which address these within the IOM partnership.


  1. Ensure that data monitoring and performance requirements are met within the IOM programme.



Selection/deselect ion of IOM cohort and selection of those to be considered for intervention under the rehab and resettle strand of intervention


  • Parties who will put forward names for the Leeds IOM cohort of individuals will be police, probation, YOS, DIP and potentially non-statutory service providers who are operating IOM case management (CRI/DISC)


  • Individuals who require consideration for intervention under the ‘rehab and resettle’ strand as proposed by the multi-agency partnership should:

    • Have had either IOM first assessment (non-statutory individual), probation or YOS assessment completed in order to identify support needs

    • For those individuals  proposed to be receive support under non-statutory case management be named to the HUB for compilation  of case history and intelligence before presenting the case for agreement of providing ‘rehab and resettle’ strand at a case conference (therefore hub can be used as resource and partnership can approach hub as first port of call for collation of information)

    • Assessment and gathered information may be presented at a case conference where it may be confirmed that an individual will be taken onto the rehab and resettle strand and receive intervention under a multi-agency support plan


Daily report for police divisions and IOM partnership – consideration of content


  • One daily report sent to each division documenting following activities which may be past, present or pending:

    • IOM arrests borough wide for full IOM cohort (Through compiling NICHE notifications) including arrest outcome where possible

    • Results of court appearances of previous day (Through court liaison)

    • Attendances to support service appointments – and any related changes i.e. Individual being housed, joining education etc

    • Pending prison releases provided through a release schedule, month in view etc (This will also inform the work of the prison IOM link workers)

    • Rehab and resettle case reviews dates pending – thus a potential change in multi-agency support plan


Communication pathways with prison, police, probation, YOS, DIP and housing


  • The multi-agency hub team should maintain ongoing communication with their parent service with the aim of receiving the information required for daily reporting, case conferences and the overview of all activities for the IOM cohort across the criminal justice system. Note that police intervention i.e. disruption activity for individuals under rehab and resettle strand should also be fed back to.


Facilitation of case conferences


  • Hub should facilitate regular case conferences for each division. There is the option of using the multi-agency leads in the HUB for probation, YOS, DIP, housing and the non-statutory case managers for feedback purposes in representing the work being done by their respective service for IOM individuals. This is a cost effective way of providing agency feedback as it uses one pathway of communication. However, need to query further about how these services are currently distributing their resources across Leeds and importantly ask these agencies how they would like to feed into the IOM case conference process.

  • The advantage of hub facilitation of case conferences is that it will have the full picture of the IOM cohort and the rehab and resettle strand individuals, and any cross divisional offending issues.

  • Content and function of case conferences will be outlined in a separate document, though it has been touched upon in this paper.


Collation of multi-agency support plans and police offender management plan for the IOM partnership


  • The hub should have an overview of every multi-agency support plan being delivered for rehab and resettle IOM clients and alongside case mangers providing ongoing monitoring of activities.

  • The main function of this communication between hub and case managers will be to target any barriers to intervention and advocate and provide solutions ensuring client progress. In joint partnership the hub and case managers can present a strong case for advocating client need. The multi-partnership configuration of hub provides a unified response to delivering effective services i.e. delivering on agreed actions and is also a place to build a strategic needs assessment of population which has not been previously received support in  case management structure (i.e. the individuals which do not fall under statutory IOM case management)

  • Decision required on whether and how the statutory agencies will provide a copy of a support plan to the IOM partnership i.e. will they distribute their own or will actions be translated onto the standardised IOM multi-agency care plan? - discussion

  • Decision required on how the IOM partnership will be provided information on police activities with a rehab and resettle client within any review period. This may come in the form of an offender management plan, a log of activities i.e. as and when disruption activities happen. The inclusion of police actions is an important part of any planning of multi-partnership intervention within any review period. For discussion with BCU’s.




  • Oversee that performance and data monitoring requirements are being met in relation to IOM traffic light performance monitoring. Performance and monitoring will allow for the gathering of an evidence base for in relation to interventions delivered and outcomes.



The role of non-statutory case managers/assessment workers under IOM

(It is recognised that role profiles are already developed for the Leeds area)


  • Complete IOM first assessments

  • Take assessment/cases to hub in order to request compilation of multi-agency history and intelligence for person to be proposed to be supported under non-statutory rehab and resettle case management

  • Present case at divisional case conference in the division in which the IOM individual lives

  • If case taken onto the case load this will start IOM multi-agency care planning process with reviews taking place at regular intervals

  • Be based at HUB alongside prison IOM link workers for purposes of continuity of contact with

  • Main duties; attend divisional daily tasking meetings, keywork clients, maintain a continuous record of client contacts with agencies delivering multi-agency care plan, author multi-agency support plan by collating the interventions which each service provider is delivering at case conferences and receiving client consent, facilitate case review of multi-agency support plan

  • Pending decision of end to end case management if client remains on non-statutory caseload or if case management responsibility should at a later date be handed to other agencies involved in offender support. This would require development of an exit criteria an IOM individual would have to fulfil i.e. has not been arrested, intelligence suggests is not offending, engaged in intervention activities etc (We can take learning from NOMS model of case management and Health models of care co-ordination)


Discuss mi-case facility and its implication for HUB operations


If we agree all this should happen then we can consider writing down the operational protocols which will make it happen – please add and suggest additional functions